Last updated: February 2026
We care about your privacy! This short policy explains how we handle your personal information when you visit www.rgesouthernafrica.co.za, shop with us, or contact us. We follow South Africa’s Protection of Personal Information Act (POPIA).
1. Who we are
RGE Southern Africa (we/us/our).
Location: Gordon’s Bay, South Africa
Email: info@rgesouthernafrica.co.za
Phone: +27 71 611 3712
2. What personal information we collect
When you browse, create an account, place an order, or sign up for newsletters, we may collect:
- Name and surname
- Email address
- Delivery/billing address and phone number
- Payment details (handled securely by our payment provider – we don’t store full card info)
- Order history and preferences
- IP address and basic browser/device info (for site security and analytics)
We only collect what’s needed to serve you.
3. How we collect it
- Directly from you (e.g., checkout form, account registration, emails, contact form)
- Automatically (cookies, server logs – see our cookie notice below)
- From third parties (e.g., courier for delivery updates, if you consent)
4. Why we use your information (purposes)
- To process and deliver your orders
- To send order confirmations, shipping updates, and receipts
- To handle payments, returns, or customer support
- To improve our website and products
- For marketing (e.g., newsletters) — only if you opt in
- To comply with laws (e.g., tax, consumer protection)
We process your info because it’s necessary for our contract with you (orders), for our legitimate interests (running the business securely), or because you consented (e.g., marketing).
5. Who we share it with
We don’t sell your info. We may need to share it with:
- Shipping couriers for delivery
- Our hosting/IT providers (for site operation)
- Authorities (only if required by law)
All third parties must protect your info under POPIA.
6. Cookies and similar tech
Our site uses cookies for essentials (cart, login), performance (analytics), and marketing (if you allow). You can manage preferences via the cookie banner or browser settings. We use tools like Google Analytics (anonymised where possible).
7. Your rights under POPIA
You can:
- Ask what info we hold about you
- Ask us to correct, update, or delete it
- Object to processing (e.g., marketing)
- Withdraw consent
- Complain to the Information Regulator (complaints.IR@justice.gov.za)
Email us at info@rgesouthernafrica.co.za to exercise these rights. We’ll respond within reasonable time (usually 30 days).
8. Security
We take reasonable steps to protect your info (secure servers, encryption for payments, access controls). No system is 100% secure, but we do our best to keep your data safe.
9. Changes to this policy
We’ll update this page and note the date. Check back occasionally.
10. Contact us
Questions? Email info@rgesouthernafrica.co.za or phone +27 71 611 3712.
Thanks for trusting us with your info!